Employment Opportunities
Systems Atlanta, Inc. (SAI) is a leading supplier of Integrated Information Display & Dissemination Systems (IDS) for the air traffic control/aviation industry. We are located in Kennesaw, Georgia, a northern suburb of Atlanta.
For more than 30 years, SAI’s total technology solutions have been driving the efficiency, responsiveness and performance of civilian, government and military Air Traffic Control (ATC), Airfield Management (AM), Airport/Airline Operations Centers (AOC), Security Forces (SF), Emergency Operations Centers (EOC), Ramp Controls, Emergency Dispatch and Airport Communications Centers (ACC) around the world.
Our mission is to serve as a Total Solutions Partner by bringing together advanced information display systems, strategic services, world-class training and consultative guidance from some of the most experienced professionals in the industry today.
At the foundation of our company is a team of highly qualified industry experts who put our customer’s requirements first. With over 150 years of combined experience, they know how to analyze a situation, consult on appropriate options, and produce a sound solution for our customer’s organization.
Our values have been immersed throughout our company. The values of genuine, accountable, innovative and caring describe how we work with and are viewed by our customers, business partners, and each other.
- Genuine: Our legacy is one of honesty, integrity and courageously doing the right thing, even when it is difficult.
- Accountable: We take ownership for our business and our future.
- Innovative: Our commitment is to new ideas that add value.
- Caring: We respect and treat each other with dignity and care.
Employees are our most valued resource and are at the center of everything we do. Their talent, diversity and commitment are crucial to our innovation and success. We have built a performance-driven organization to attract, develop, reward and retain top talent by offering a balanced work-life environment in a professional and family-friendly atmosphere. We offer challenging work in a stable company with a strong total compensation package; including comprehensive health, dental, and vision benefits, HRA and FSA plans, paid vacation, sick and holiday time off, company paid life and LTD insurance, and a Safe Harbor 401(k) Retirement Plan with profit sharing options.
Current Job Openings
The Customer Support Specialist I is an integral part of a team of professionals who support Information Display Systems (IDS) fielded in more than 200 airports worldwide. As a Customer Support Specialist I, you will be responsible for providing initial, first level (tier) telephonic assistance to Customer Support Requests (CSR’s), document reported problems/issues, identify the proper team member to assign for issue resolution, and guide customers through the most basic, non-technical problem resolutions. Additionally, the Customer Support Specialist I will assist in the tracking, customer notification, and overall management of open CSR’s, staging and assembly of new systems, and perform other administrative and manual tasks associated with the Support Center as required.
The Customer Support Specialist II is an integral part of a team of professionals who support Information Display Systems (IDS) fielded in more than 200 airports worldwide. As a Customer Support Specialist II, you will be responsible for providing initial, first level (Tier 1) telephonic assistance to Customer Support Requests (CSR’s), document reported problems/issues, identify the proper course of action to resolve them, guide customers through basic and lower level problem resolution, and escalate more complex issues to the proper team member. Additionally, the Customer Support Specialist II will assist and/or manage CSR tracking and customer notifications, staging and assembly of new systems, perform telephonic health check / system performance calls to customers, and perform other administrative and manual tasks associated with the Support Center as required.
The Systems Support Technician I is an integral part of a team of professionals who support Information Display Systems fielded in more than 200 airports worldwide. As a Systems Support Technician I, you will be responsible for providing telephonic assistance to customer support requests (CSR’s) to troubleshoot reported problems, identify the proper course of action to resolve them, guide customers through problem resolution, manage open CSR’s, escalate issues when appropriate, and share insights / information to fellow team members. Additionally, a Systems Support Technician I will be required to troubleshoot and repair system hardware, stage and assemble new systems, and perform other tasks as required.
The Systems Support Technician II is an integral part of a team of professionals who support Information Display Systems fielded in more than 200 airports worldwide. As a Systems Support Technician II, you will be responsible for providing telephonic assistance to customer support requests (CSR’s) to troubleshoot reported problems, identify the proper course of action to resolve them, guide customers through problem resolution, manage open CSR’s, escalate issues when appropriate, and share insights / information to fellow team members. Additionally, a Systems Support Technician II will be required to troubleshoot and repair system hardware, stage and assemble new systems, and performed other tasks as required.
Job Application
Please complete the form below to apply for one of the above positions with us.
Want to Know More?
If you have questions or would like more information about any of our products or services, please contact us by phone, email, or by using this information request form. We look forward to hearing from you!